Wireless technology isn’t flawless; sometimes, two devices decide they no longer play well together, and access points can burn out. A managed Wi-Fi provider is a kind of insurance you don’t consider until you need it.
A Wi-Fi service provider manages and monitors a business’s network. It can even provide in-depth analytics on uplink performance, customer metrics, and other data to unburden the company’s IT team.
Reliability
Having reliable Internet is critical to any business. Whether it’s for customer service, research, or communications between offices, it’s imperative always to have access. When your network goes down, it can considerably disrupt productivity and morale. A managed wifi service provider ensures your wireless network has a fallback, and you’re not left in the dark should something go wrong.
A good managed Wi-Fi provider will start with a detailed discovery process to understand how your business uses the wireless network long before implementing any equipment. They provide 24x7x365 proactive monitoring to catch and address problems before they become full-blown outages.
The goal is not to think about the Wi-Fi; a managed provider will help you reach that point. They can offer customization like bandwidth throttling, content filtering, and more to control how much data your network uses and what your employees can and cannot do. They can also offer custom-branded splash pages to promote your services and brand to guests.
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Scalability
As any business owner knows, it takes time and a highly skilled team to manage, upgrade, monitor, and secure a company’s Wi-Fi network. With a managed Wi-Fi solution, businesses can outsource these resource-intensive tasks to an expert third party.
As the business grows, it will likely need to expand its wireless network to support new devices and more guests or customers. With a managed Wi-Fi service provider, a business can easily add more access points to its network without spending a fortune on upfront hardware costs.
Managed Wi-Fi providers also have a deeper understanding of how networks function and what factors impact network connectivity than most conventional IT teams do. It means that a managed Wi-Fi service provider can often recommend and implement cost-effective upgrades to the network before issues arise.
A reliable, fast Internet connection is more than just a convenience for businesses and guests—it can be an added value that drives customer satisfaction and helps increase revenue. It’s no wonder that complimentary Wi-Fi has become a consumer expectation and even plays a role in which brands consumers choose to do business with.
Security
With a reputable managed Wi-Fi service provider, network security is paramount. The right vendor will thoroughly discover before installing a wireless system and continue monitoring all systems remotely. It helps them keep up with software updates that improve performance and security.
Nothing ruins an experience faster than having a spotty internet connection, which is why many consumers expect complimentary Wi-Fi where they shop, dine, and stay. In addition, a high-speed connection can play an essential role in creating loyal customers.
With new enterprise-grade systems, managing access points through a unified platform that provides visibility into how each location performs from a centralized dashboard is possible. This functionality is a significant convenience that makes it easier for a management team to optimize performance across an entire portfolio of business locations. Additionally, a third-party IT provider has the in-depth industry knowledge to offer the best deals for long-term licenses, maintenance, and other cost-effective options that may not be available to an on-site IT team. For example, they can easily add an access point to boost connectivity in a guestroom or other area where it’s not as strong.
Convenience
As your company grows, so will your need for technology. You might add a location, a giant warehouse, or even a new division. With a managed Wi-Fi solution, you can expand your network without worrying about the added cost of additional hardware or infrastructure upgrades.
A well-managed Wi-Fi provider will analyze your network needs and goals before making recommendations or purchasing equipment. Then, they’ll install the best system to fit those needs.
A fast and reliable Wi-Fi connection is essential when consumers visit your business. If they aren’t able to connect, they’ll go elsewhere. That means lost customers and sales opportunities.
With cloud-managed Wi-Fi, you can easily control the wireless network across multiple locations through a centralized interface. You can also use additional network management tools to understand better which devices and applications use the most bandwidth. That information can help your business optimize bandwidth pricing and usage. It can also provide insight into which areas of your property may need more access points or a higher-density system.
Cost
While an unmanaged Wi-Fi system may be cheaper upfront, the long-term cost of maintenance, hardware repair, and downtime will quickly eat into any savings. A managed provider takes care of all hardware, network configuration, and more for a flat monthly fee that is often more affordable than hiring an on-site IT team or paying for a third-party tech support company.
Managed providers also help you make your connection more profitable. For example, you can offer guests and customers a choice between free or premium speed connections that can be purchased by credit card or loyalty program. It increases your revenue and also allows you to provide a higher level of customer service.
In addition, a well-managed Wi-Fi provider can monitor your wireless network for device or network problems. This way, they can resolve the issue before it causes more issues and keep your employees or customers from being frustrated by an inoperable internet. It is an invaluable benefit you can’t get from an IT professional who only works on desktops and laptops.
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